Your satisfaction is our first concern so if for any reason you’re not satisfied with your internet purchase you can return any unused item without custom engraving or sizing in its original new condition with 15 days from the date of shipment for a refund or exchange. Unfortunately, we cannot except returns on special order items, which include rings sized smaller than 6 and larger then a size 7. Please note that the above return policy applies to Internet purchases only. Please note that if there is any damage to your purchase you must notify us by E-mailing within 24 hours after receipt of the merchandise.
We are pleased to accept timely returns of new and unused products within 15 days from the date you received your order. Returns can be refunded as Site Credit or to the original method of payment. Your products must be returned in the original packaging, including any boxes and diamonds certificate. A $250 fee will be charged if the diamond certificate is not returned. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns without a receipt or items that are improperly packaged or uninsured will be refused for receipt. Refunds or credits will not be processed until the items are returned and inspected by SN Queens. Be sure to request a return receipt for confirmation that your shipment has reached us. Mail your return to: SN Queens Jewelry 607 S. Hill Street – Suite 550 Los Angeles, CA 90014
Please note that all prices listed are in US dollars. We accept payment with Visa, Mastercard, American Express and Discover. We reserve the right to require a wire transfer of funds on any purchase over $5,000.00 or any purchase that requires shipment to an address other than the billing address of the credit card. We ship only to addresses within the United States. All credit card purchases are subject to approval. Please note that we do not accept trade-ins on any direct or indirect internet purchases.
The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. Most items ship within 3 business days. There is no shipping charge for online purchases.
Under the sales and use tax laws, tax applies to all retail sales of merchandise and other tangible personal property. If merchandise is for resale, a valid resale certificate must be provided by the customer and the customer will be liable for the resale states’ sales tax on the item(2) purchased. It is a serious offense not to comply with all sales and use tax laws. If merchandise is shipped for out-of-state use, and California sales tax is not charged, the customer may be liable for the applicate sales tax in the sate in which he or she is domiciled. In the event of an audit SN Queens Jewelry will comply with all state and federal requests for information.
This Privacy Policy governs the way SN Queens Jewelry collects, uses, maintain and discloses information collected from users (each, a “User”) of the www. website (“Site”) This privacy policy applies to the Site and all products and services offered by SN Queens Jewelry. It will notify users (each, a “User”) of the following. 1. What personally identifiable information is collect from you through the web site and how it is used and with whom it may be shared. 2. What choices are available to you regarding the use of your data. 3. The security procedures in place to protect the misuse of your information. 4. How you can correct any inaccuracies in the information. This privacy policy applies to the Site and all products and services offered by SN Queens Jewelry.
SN Queens Jewelry collects and uses Users personal information for the following purposes: - To improve customer service. - Your information helps us to more effectively respond to your customer service requests and support needs. - To personalize user experience. - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site. - We continually strive to improve our website offerings based on the information and feedback we receive from you. - To send periodic emails.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit out site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
SN Queens Jewelry does not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. Examples of third parties we may share information with include shipping companies, financing companies, credit card processors. We may share your information with others who help us analyze sales data, maintain our records, and provide other services to SN Queens Jewelry. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for client fraud protection and risk reduction.
We implement a variety of security measures to maintain the safety of your personal information under our control. Some of the protections we use may include firewalls, secure servers, passwords and usernames, limiting employee access to data and deletion of personal information when it is no longer being used. However, due to the nature of communication over the Internet and electronic storage systems, we cannot guarantee that information – either during transmission through the Internet, while stored on our systems or otherwise in our care – will be absolutely safe from intrusion or unauthorized access by other. SN Queens Jewelry does nut assume any responsibility for losses or damages you may experience or incur by sending personal information over the Internet.
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometime to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some part of the Site may not function properly.
We make every effort to ensure that the prices listed on our website are accurate. However, in the event an item is shown with an incorrect price, we reserve the right to refuse or cancel any orders placed for the incorrect price even if the order has been confirmed by receipt and your credit card charged. Please note that in order that you can view items in greater detail, some products may appear larger or smaller than actual size. Color and size of items may appear differently since every computer monitor is set differently. Please note that all items are subject to prior sale. We reserve the right to refuse or cancel any orders placed for an item that has been sold or is no longer available.
All content, text, graphics, code included in this site as well as works licensed to SN Queens Jewelry are copyrighted as a collective work under the United States and other copyright laws and is the property of SN Queens Jewelry and are registered trademarks of Ideal Brand Marketing.